#Neat receipt desk how to#
#Neat receipt desk serial number#
#Neat receipt desk install#
#Neat receipt desk update#

Overall IРІР‚в„ўm glad that Neat is taking care of itРІР‚в„ўs customers and providing a resolution to this issue. Neat may have decided itРІР‚в„ўs easier to simply swap out hardware for the few customers who upgrade then end up complaining about this issue though.

#Neat receipt desk update#

I would expect a driver or software update to resolve this issue and not require a hardware swap. It seems odd that Neat isnРІР‚в„ўt able to issue a software fix to resolve this issue. Once the driver installation was complete I launched the Neat software and it detected my scanner. Made in ChinaРІР‚Сњ.Р”Р„fter connecting the new scanner the new hardware wizard launched and automatically installed the driver. The new scanner also says РІР‚СљDesigned in Philadelphia.

#Neat receipt desk serial number#

On the new model theyРІР‚в„ўve eliminated the separate serial number label and integrated it as a barcode. In the image below the new scanner is on top and my original unit is on the bottom. When compared to my original scanner the only differences that are visible can be found on the labels on the bottom. The box did not contain anything other than the mobile scanner, and a USB cable. ItРІР‚в„ўs fairly standard practice among manufactures to provide a re-certified product when dealing with warranty exchanges so this didnРІР‚в„ўt really surprise me. What I received was a box that looked identical to the box for my original scanner except that this unit is a refurbished product. The next day after sending in the details of my scanner and my address I received a notification that a new scanner had been shipped. Model number (M/N) of the scanner (found on the bottom) Software Version (Help>About on PC Neatworks>About on Mac) Customers within the continental US should not ship their hardware back until the support department has confirmed a warranty order is in place. Please fill out the following info, and IРІР‚в„ўll forward this to the shipping department.

We will ship out a replacement scanner and e-mail a printable return label for you to send the old scanner back for free. In order to place a replacement order, we will need some information for the shipping department. NeatР’В scanners normally have a one-year hardware warranty, but weРІР‚в„ўve decided to waive this limit for you. We would like to replace your scanner with a newer device. The exception youРІР‚в„ўre seeing while launching the software is actually being caused by a problem with your mobile scanner. Below is the full message I received from the support team.

#Neat receipt desk how to#

Sure enough the support team provided a response with instructions on how to receive a replacement scanner. One of the posts indicated that someone had contacted customer support and they agreed to replace the scanner with a new model.Р”В«ased on this information I decided to open a ticket with Neat and see if I received the same response. One of them suggested updating the driver which lead to the same issue.Р”Р‡inally I came across a post on the forums that indicated the mobile scanner (model NR-030108) was not supported by Neat version 5.1. Searching the Neat site for solutions to this issue lead me to a couple of different articles.

When I disconnected the USB cable from the scanner the program would launch and indicate that no scanners were found. This process involved backing up the database and converting it to the new format which took several minutes.Р”Р„fter everything completed I launched the new version and to my dismay the program crashed with an error that indicated РІР‚СљNeat has stopped workingРІР‚Сњ. The upgrade included many different changes and required a fairly significant migration process.

#Neat receipt desk install#

After being prompted to upgrade to version 5.1 I decided to go ahead and install the new version last week. The Neat software has evolved over the years and has gone through several major updates since I started using the system.

The system is a great way to get rid of all of the paper from your life and go fully digital. Overall IРІР‚в„ўve had good results using the scanner and the software aside from a few database issues. IРІР‚в„ўve been using a Neat Receipts Mobile Scanner as a digital filing system for a few years now.